Service Desk Guide

Print-on-Demand Hardware Setup Guide

This guide walks you through setting up your print-on-demand system — including your printer, Hub, keyboard, and cellular dongle.  

Follow these steps carefully to ensure a smooth setup.

What You’ll Need

Before starting, make sure you have:

  • The Printer
  • A USB cable
  • The Prospectus Plus Hub
  • The cellular connection dongle
  • A wireless keyboard (or a USB one)
  • Power cables for both the Printer and Hub

Step-by-Step Setup

1. Connect the Printer

  • Plug the printer’s power cable into the wall socket.  
  • Connect the printer to the Hub using the USB cable (printer end → Hub end).

2. Insert the Cellular Dongle

  • Before powering on the Hub, plug the cellular connection dongle into one of the Hub’s USB ports.

💡 If you don’t have a cellular dongle, you can connect to Wi-Fi later (see Step 5).

3. Power the Hub

  • Plug the Hub into a wall socket.  
  • It should turn on automatically.  
    • If not, press the power button (on the side).  
    • Look through the vents near the power button:
      • Green light = Power on ✅  
      • Red light = Power off or issue 🔴

4. Turn On the Keyboard

  • Slide or press the keyboard’s power switch to turn it on.  
  • You should see a blue light.  
    • If no light appears, plug it in to charge — just a few minutes is usually enough.  
  • If using a USB keyboard or mouse instead, simply plug them into the Hub.

5. Connect to the Internet

  • If your cellular dongleis working, the connection should be automatic.
    • If the dongle has two blue lights, then a connection is established, and providing internet over Wi-Fi.  
  • To connect manually to Wi-Fi:
    • Click the the wifi in the top-right corner of the desktop.  
    • Choose your desired Wi-Fi Network, and (if appropriate, enter the password).  

⚠️ Important: Don’t click directly on the Wi-Fi symbol itself — that turns Wi-Fi off.

6. Launch the Printer Software

  • Once on the home screen, open "PrinterPlus Launcher".  
  • When a dialog box opens, select "Execute".
  • When the screen turns blue and displays the Prospectus Plus interface, the setup is complete.

7. Loading your cards

  • Pull down the two trays on the front of the printer. 
  • In the top tray, you will add your cards. 
    • If they are pre-printed with a design on one side, load these so that this face is on the bottom, with the top of the image facing towards the right of the printer. 
    • We have added a sticker to this side of the print, for ease of use.

8. Run a Test Print

Once the software is running and you see the blue Prospectus Plus screen, try printing a short test job to confirm everything is connected and functioning correctly.

Notes & Troubleshooting

If your keyboard or mouse doesn’t connect via Bluetooth:

  • Tap a few keys or move the mouse to “wake” the connection.
  • If that fails, reconnect via USB.

If the Hub fails to boot:

  • Double-check the power cable.
  • Look for the green light indicator.

If you see a screen that asks for a URL and a secret: 

  • You may have accidentally reset the apps configuration
  • The app will need to be reconfigured, which comprises of entering both the URL and secret key values
  • These are available by requesting them via a support ticket
  • Once you enter these and save them, your app will function as expected

What next?

Print-on-Demand is commonly used by Advisors at recruitment fairs. Now that you have set-up Prospectus Plus Print-on-Demand, you should read our guide on how to use Advisor Mode.